Your Odoo Evolves As Your Business Does — With One Team Always On.
Monthly retainer plans covering bug fixes, feature additions, automation expansions, user training, and proactive system health checks. Go-live is not the finish line — it's the starting point.
Most Odoo vendors disappear after go-live. Your system freezes. Your business keeps changing. The gap grows.
Every Odoo implementation ends the same way — go-live day, handover meeting, final invoice. Then silence.
Your vendor moves on to the next project. You're left with a system that was configured for your business as it was six months ago — not as it is today, and certainly not as it will be in six months.
Crucial Difference
Retainer support is not a luxury — it's the difference between an Odoo system that compounds in value over time and one that decays.
Five Post Go-Live Realities
New requirements pile up with no one to build them
Your business launches a new product line. You open a second warehouse. You start selling in a new country. Each change needs Odoo configuration — but there's nobody to do it. Your team works around the system instead of through it.
Bugs stay broken for months
Something breaks. Your team finds a workaround. The workaround becomes the process. Six months later nobody remembers how it was supposed to work — and the workaround has created three new problems.
Automations never expand
Your initial implementation included basic automations. Your operations have grown. New workflows need automating. New integrations need building. But without a team who knows your system, every new automation starts from scratch.
New team members never get properly trained
Staff turnover happens. New team members join and learn Odoo from the person next to them — who learned it from someone who half-understood the original training. Three generations of tribal knowledge later, your team is using 30% of what Odoo can do.
Version updates become crises
Odoo releases new versions. Without someone monitoring compatibility, testing updates, and preparing migrations, every version update is a potential crisis — instead of a planned, managed improvement.
One monthly plan. Everything your Odoo needs to keep pace with your business.
Every Rootlevel retainer plan includes these core services. The difference between tiers is hours, response time, and access to advanced capabilities.
Bug Fixes & Issue Resolution
When something breaks — and in any live system, things occasionally break — we fix it fast. Every retainer plan includes bug fix coverage with a defined response SLA. Issues logged, prioritised, and resolved without separate project scoping or billing surprises. Your team knows exactly who to call and how quickly they'll respond.
Feature Development & Configuration
Your business is not static. New requirements emerge every month — a new report, a new workflow, a new field, a new approval process. Retainer hours cover ongoing feature development so your Odoo evolves alongside your operations. No separate project quotes for small additions. No backlog of requirements waiting for budget approval.
Automation Expansion
The automations built during your implementation are a starting point. As your team gets comfortable with Odoo, they identify new workflows to automate — and they should. Retainer plans include automation expansion so your system gets progressively more intelligent over time. New n8n workflows, new Odoo automation rules, new WhatsApp triggers — built and deployed within your monthly hours.
User Training & Onboarding
Staff change. New team members join. New modules get activated. Retainer plans include training hours so adoption never becomes a problem again. Module-specific training sessions, one-on-one coaching for power users, and onboarding programmes for new staff — all covered within your plan.
Proactive System Health Checks
We don't wait for something to break before looking at your system. Monthly health checks cover performance monitoring, database optimisation, backup verification, security review, and a proactive assessment of anything that looks like it might become a problem. Prevention is cheaper than rescue.
Monthly Reporting & Transparency
Every retainer plan includes a monthly report — hours used, tasks completed, issues resolved, and recommendations for the next month. You always know exactly what was done, what it achieved, and what's coming next. No black box support where you pay monthly and wonder what you're getting.
Version Update Monitoring & Prep
We monitor Odoo's release cycle on your behalf. When a new version is relevant to your installation, we assess the impact, plan the upgrade, and execute it as a managed process — not a crisis. Retainer clients are never surprised by version changes.
Priority Access & Escalation
Retainer clients get priority access to our team. Critical issues are escalated immediately — not queued behind project work. Your business operations don't wait because we're busy with someone else's implementation.
Structured. Transparent. Predictable.
Our retainer engagement operates on a highly disciplined, monthly cycle to ensure your Odoo system stays perfectly aligned with your daily business requirements.
Onboarding & System Audit
Every new retainer engagement starts with a full audit of your current Odoo installation — understanding what's there, what's working, what isn't, and what your team needs most. This ensures Month 1 hours are spent on the highest-impact work, not discovery.
Monthly Sprint Planning
At the start of each month we review your requirement backlog, prioritise tasks by business impact, and agree on the sprint plan for the month. You know what's being worked on before work starts — no surprises.
Delivery & Check-ins
Work delivered in regular check-ins — not dropped on you at month end. Issues resolved as they arise. Features built, tested, and deployed within the month. Weekly async updates so you always know where things stand.
Monthly Review & Report
Full report of hours used, tasks completed, issues resolved, and system health status. Review call to discuss what worked, what's pending, and what the next month should focus on.
Continuous Improvement
Every month your Odoo gets a little better. New automations built. New features added. New team members trained. System health maintained. The compounding effect of consistent, managed improvement is the difference between an Odoo that becomes an asset and one that becomes a liability.
Retainer support works best when your Odoo is live and your business is actively using it.
This is right for you if:
- Your Odoo is live and your team uses it daily
- You have ongoing development requirements that don't justify a full project each time
- You've been left without support after a previous implementation
- Your team has staff turnover and needs regular training
- You want a single team who knows your system inside out — not a different developer every time
- You need a defined response SLA for issues — not 'we'll get to it when we can'
- You want your Odoo to evolve as your business grows — not freeze at go-live
This is probably not right for you if:
- Your Odoo isn't live yet — start with implementation first
- You need a one-time fix only — a project engagement is more appropriate
- You want support but aren't willing to use a structured monthly process
Every time you change Odoo vendor, you lose months of context. Retainer means never starting over.
One of the most underestimated costs in Odoo management is vendor switching. Every time you change support provider, the new team spends weeks — sometimes months — understanding your system, your customisations, your business logic, and your team's way of working.
With a Rootlevel retainer, one team knows your system from the inside. We built it, we maintain it, we know every customisation, every quirk, and every decision that was made along the way. When something needs changing, we change it in minutes — not after a two-week discovery process.
Compounding Value
- System stabilised and documented
- Team trained and self-sufficient
- Integrations live and stable
Compounding Value
- Automations expanded, new features built
- New staff onboarded seamlessly
- New integrations added as business grows
Compounding Value
- Predictive operations, AI layer deepened
- Full operational intelligence
- Cross-system automation network complete
Every layer of your Odoo stack — maintained, monitored, and improved.
We support, audit, and develop across all modules, platforms, languages, and infrastructure environments behind your Odoo installation.
Odoo Core
Development
Automation
AI & Intelligence
Infrastructure
Three plans. Built for different stages of growth.
Not sure which plan is right? Talk to sales — we'll recommend based on your current system complexity and monthly requirement volume.
| Retainer Feature | Starter10 hrs / Month | Popular ChoiceGrowth25 hrs / Month | Scale50 hrs / Month |
|---|---|---|---|
| Best for | Post go-live stability | Active development & expansion | Complex systems & high volume |
| Monthly hours | 10 hrs | 25 hrs | 50 hrs |
| Bug fixes & issue resolution | |||
| Feature development | |||
| Automation expansion | |||
| AI integration updates | |||
| User training sessions | 1/month | 2/month | Unlimited |
| Proactive health checks | Quarterly | Monthly | Weekly |
| Version update monitoring | |||
| Response SLA | 48 hours | 24 hours | 12 hours |
| Monthly report | |||
| Dedicated account manager | |||
| Pricing | Talk to SalesInquire | Talk to SalesInquire | Talk to SalesInquire |
Hours Usage
Unused hours do not roll over but can be upgraded mid-month if you need more.
Plan Flexibility
Plans can be scaled up or down with 30 days notice.
Confidentiality
All plans include NDA and data confidentiality agreement.
200+ tasks delivered. 70+ users supported. GST compliance rebuilt. One retainer engagement — India.
Electronics Manufacturing (EMS/PCB) — India
SMT stencil manufacturer for global consumer hardware
An Indian electronics manufacturing services (EMS) company inherited a broken Odoo v11 installation with GST compliance built by an unaccountable freelancer who had disappeared, an unmanaged local server, data conflicts across multiple companies, and 200+ unresolved database bugs.
70+ active users across their production floor, logistics department, and accounting teams depended on a system that wasn't working properly, leading to daily manual spreadsheet overrides.
We rescued, stabilised, and rebuilt the installation — GST compliance rebuilt from scratch, server hardened and optimised, data conflicts resolved, and access rights configured for 70+ users. We then stayed as their long-term retainer partner, delivering continuous features, fixes, and improvements in close coordination with their internal teams.
Retainer Milestones
- Zero data chaos — clean records across all companies
- Full Indian GST compliance — audit-ready and government-compliant
- Production and inventory running live with manufacturing schedules
- 200+ tasks delivered in ongoing retainer engagement
- 70+ users operating independently with proper access control
What you want to know before committing to a retainer.
Transparent support relationships require clear answers. Here's exactly how we handle capacity, hours, tracking, SLA triages, and migrations.
Your Odoo should get better every month — not stay frozen at go-live.
Talk to our team about which retainer plan fits your current requirements. No lock-in pressure. Just an honest conversation about what your Odoo needs.